Gezel is seeking a service team manager who will have final responsibility for service operations.

Are you ready not only to lead a service team, but also to strengthen an entire service organization?

Gezel We are looking for an experienced service professional with leadership skills who can take our service operations to the next level. As Head of Service, you will lead our service team, schedulers, and administrative staff, and ensure that maintenance, service calls, and other service assignments are carried out safely, to a high standard, with a focus on the customer, and in a cost-effective manner.

You work closely with technology and customers, but your greatest achievement lies in strengthening people, processes, and collaboration.

Your role

You serve as the operational link between our management, our service team, and our customers. You lead our Service Department and monitor the performance of the entire service operation. Together, you ensure that customers can count on a reliable partner for maintenance, service calls, and technical support.

Specifically:

• You will manage and coach account managers, planners, and administrative staff. Together with the team, you will coordinate the technicians' work.
• You are the primary point of contact for employees in the Service department and ensure that people feel heard, supported, and engaged.
• You monitor scheduling, capacity, quality, and efficiency.
• You are responsible for creating and maintaining a safe work environment.
• You set priorities when urgency, customer expectations, and available capacity conflict with one another.
• You monitor KPIs, pending tasks, and backlogs.
• You analyze results and implement improvement measures.
• You handle complex operational escalations.
• You will foster collaboration among technicians, planning, administration, and other departments.
• You will be working to build an efficient, predictable, and professional service organization.
• You will report directly to management.

Who are we looking for?

We are looking for an experienced HVAC professional who combines technical expertise with natural leadership skills.

• You excel at guiding or managing employees, the organization, and stakeholders in a service environment.
• Experience in customer service, maintenance, or technical support.
• Knowledge of HVAC is a strong asset, but not a requirement (so experienced service managers from other industries are certainly welcome).
• Insight into planning, capacity, performance, and return on investment.
• The ability to maintain a broad perspective and set priorities.
• A customer-focused mindset.
• A strong organizational instinct.
• You’ll feel right at home in a role where you’ll be connecting with technicians, account managers, clients, and internal colleagues alike.

You live in the greater Buggenhout area (within a 30-minute drive).

What makes you successful?

You bring structure. You inspire confidence, set clear expectations, and ensure that employees can grow in their roles. You’re not afraid to have difficult conversations, remain calm under pressure, and never lose sight of safety, quality, and collaboration.

You’re approachable, easy to talk to, and know what’s going on within the team. Employees know they can come to you whenever they need to.

Why choose Gezel?

You’ll have the opportunity to help shape the continued expansion of our service organization.

• Direct impact on customer satisfaction, performance, and results.
• Management of a department with experienced staff.
• Close collaboration with the other department heads within Gezel.
• True autonomy within clear guidelines.
• You have an impact on both service performance and the people who make a difference for our customers every day.
• Short decision-making chains and entrepreneurship.
• The strength of the ATS Group combined with a family-oriented SME culture.

What do we offer you?

• Permanent full-time contract
• Attractive compensation package
• Company Vehicle with a Fuel Card
• Laptop and smartphone
• Group Insurance
• Eco and meal vouchers
• Possibility of bicycle leasing
• Training and Professional Development
• A middle management position with a tangible impact on people, customers, and results

Interested?

Do you have the technical expertise of an experienced HVAC professional, and do you thrive on helping people, building teams, and ensuring customer satisfaction?

Send your resume to jobs@gezel.be, or call us at 052 33 20 10.